The WhatsApp desk for travel agencies
Your inbox is not a workflow.
Your own WhatsApp number, answered by your whole team — and it can stay on your phone. Every message sorted, every trip owned, quotes approved right in the chat, and you can see what you actually earn.
30 days free · No card to start · Your clients never notice a thing
- SKSarah KleinMaya
The Hotel Vaticano looks right. Can you hold it?
Quote sent - DRDaniel RothAri
Approved — please go ahead and book it.
Approved - EMElena MarchettiMaya
Can we move the Venice leg to the 9th?
Booked - MHMarcus HaleUnassigned
Four travelers, Zurich, second week of June.
New request
From message to done.
Four states. Every request is in exactly one of them.
A client writes on WhatsApp. It arrives in your team's inbox, not on one person's phone.
It becomes a trip request with a name on it, a stage, and the next thing to do.
Your quote goes back in the chat with a button. They tap it, and it's recorded.
Booked, ticketed, invoiced, paid — and you can see exactly what you made on it.
The problem
Stop running the business from chat history.
Messaging is where the work starts. It is a terrible place to keep it.
A yes in a chat is not a booking.
They agreed on Tuesday. Nobody wrote it down, the rate went up, and the trip is now worth less than it was.
The deal lives on one phone.
The advisor who owns the chat is away. Nobody else can see what was promised, at what price, or what happens next.
Nobody owns the next step.
Twelve open chats, no stage, no owner, no date. The ones that go quiet are usually the ones you nearly closed.
WhatsApp, properly
Not a WhatsApp integration. A WhatsApp desk.
Connected through Meta’s own Embedded Signup in one click — including the number you are not willing to give up.
Your number
Keep your number on your phone. Work it from your computer.
Every other system makes you move your number off the WhatsApp app on your phone — so on day one you lose the phone you have run the business from for years. Not here.
- Your existing number connects in one click, through WhatsApp’s own business setup
- It keeps working on your phone and arrives on your computer at the same time
- Or move it over completely — your choice, not a condition of starting
- It tells you plainly which way you are set up, and what each one can do
- Mode
- Coexistence
- On the phone app
- Still live
- In the desk
- Every message
- Display name review
- Passed
Nobody has to hand over the phone to get started. Migrate fully to the Cloud API later if you want to — the desk will tell you exactly what changes.
Two screens
WhatsApp pops out into its own window
Advisors do not work in one tab. The chat window opens as a standalone, installable app beside the desk — same queue, same threads, same actions.
- Its own window and its own installable app, separate from the desk
- Quote, assign, tag, approve and take payment from inside it
- Put the chat on one screen and the Journey Desk on the other
- One loader behind both, so the two surfaces can never disagree
One number, whole team
Assignment, a shared queue, and who is allowed to see what
- Threads assigned to an advisor, with a shared unassigned queue anyone can pull from
- Visibility is a policy: an agent sees their own threads plus the shared queue — or the whole desk
- Enforced on the server, not hidden in the interface — the threads carry other clients’ details
- Presence from a heartbeat, so “online” means at the desk, not clicked on Tuesday
- One whole book hands over in a single action when somebody goes on holiday — and reverts
Which message matters
You know which message matters before you open it
Not a black box. It tells you why an enquiry scored what it scored, and you can check its reasoning.
- What it actually is: a new enquiry, someone ready to pay, supplier spam — or an emergency
- A traveller stuck at midnight goes to the top, even if they never use the word urgent
- A score that tells you which enquiry is worth your next hour, and shows its working
- Hot, warm and cold, your own labels, and filters for what is still open
- Where, when, how many and their budget, picked out of the chat as they say it
- Ruth AviramEmergency96
We can't get into our room and it's past midnight here
no keywords — read from the situation
- Marcus HaleNew request82
Four of us, Zurich, second week of June — can you price it?
dates + pax + destination named
- Sarah KleinBuying signal91
The Hotel Vaticano looks right. Can you hold it?
picked an option, asked to hold
- Bookings PromoNot a lead4
PROMO — book now, best price guaranteed!
supplier broadcast
The desk asks
If they left something out, it asks them for you
A quote needs four things: where, when, how many, and roughly what budget. Waiting for someone to notice one is missing costs you a day.
- Asked straight away in your own wording, and only once
- Voice notes typed out. A photographed passport, ID or card read and filed
- Personal details spotted and locked away encrypted, not left sitting in a chat
- Messages in another language translated under the bubble
- The same person on WhatsApp, text and email is one client, not three
- Destination
- Rome, Italy
- Dates
- 12–16 May
- Travelers
- 2 adults
- Budget
- €400 / night
- Flights needed?
- not said
“One more thing before I price it — are you flying in yourselves, or shall I look at flights too?”
Asked automatically · window open · 09:36 ✓✓
Quote inside the chat
Approved from inside WhatsApp
Your quote goes back in the chat with a real button under it. They tap, and the yes is recorded from their own number — better proof than you writing “client confirmed” in a note.
- Reads the chat and knows if it is a flight, a stay or a car — and for how many
- Give them two or three to choose from, plus extras that always come with it
- Approving never books anything. Thumbs slip, so it asks them to be sure
- If they just type “yes book it”, it spots that too — and you confirm it
- If the price moves after they agreed, it goes back and asks again
Prices
What you pay, what the public pays, what you charge
- Use your own agent rates, consortium rates and airline accounts, in one place
- What the public pays for the same room, printed on the quote beside your price
- Decide your pricing once — beat the public rate by $50, or add your markup — and every quote follows
- A branded share link and a PDF — your logo, your terms, your cancellation policy
- Six short steps from what they asked for to what you sent
From yes to paid
Every trip on one board, first message to home again
Quoted, sent, agreed, booked, invoiced, paid. Every trip is in one of them, and you can see which at a glance.
- You cannot invoice a trip nobody booked — it will not let you
- Booked with the supplier, confirmed, client told — tracked, not remembered
- A broker who sends you a booking code on WhatsApp is caught and checked
- Invoices with a payment link, a saved card, bank transfer — or Zelle, spelled out honestly
- A page of their own on your web address: their trips, documents and balance
Book with the supplier. The invoice unlocks once the booking is confirmed — you cannot bill a trip nobody booked.
After the booking
The parts of the job nobody has time to remember
- Flight monitor — you hear about the delay before your client does
- Re-shop — a still-refundable booking that got cheaper, reported. Rebooking stays your decision
- Concierge pulls itself: the pre-arrival touch a day before check-in, the welcome-back after
- Delay compensation worked out under EU, UK and Israeli rules, with the letter written
- The free-cancellation deadline on a ticket, in the right timezone — before it passes
- A proper trip document, with their tickets and vouchers kept beside it
- Flight monitorLH441 delayed 3h 20m — 2 travelersClient not told yet
- Re-shopLe Meurice dropped €180, still refundableYour call
- ConciergeSarah Klein arrives tomorrowPre-arrival touch ready
- Void windowTicket 057-2214 voidable until 18:00 EST4h 12m left
- ClaimsEU261 — €600 × 2 assessedReady to file
Two desks most systems don’t have
Flights and trip documents, in the same place
Not a link out to somebody else’s software. Both live in here, on the same trip.
Flights and tickets
Ticket flights in the screen with the client
Use your own Sabre or Amadeus account, and stop keeping a second tab open with a second password just to touch a ticket.
- Search real fares, then book and issue the ticket — with the deadline on screen
- Changes priced before you confirm them, refunds, and what is left over
- Seats, meals and special requests, splitting a booking, waitlists and queues
- The free-cancellation window in the right timezone — not yours, and not a guess
- Paste in airline codes and have them read for you, and try fares before committing
- Turn a ticketed booking into a client quote in one step
- A practice mode, so the whole thing works before your account is even live
Trip documents
A trip document that builds itself
The document your client opens is built on a day-by-day timeline, from the things you already booked.
- Drag the day-by-day timeline; drop a confirmed reservation onto a day
- It checks itself for the gap you missed — no ride back to the airport, an impossible connection
- Ask it to change something, and see the change before it lands
- Paste a confirmation and it puts it on the right day
- Tickets and vouchers kept with the trip, not in an email somewhere
- Send it, then send updates when things move
- Build one straight from the quote they agreed to
The money
Know what the trip is worth before you book it
- What the supplier owes you, what your host takes, and what is actually left
- Your real margin — after the host’s cut, not before it
- Who owes you, chased automatically: due, overdue, part-paid and settled kept apart
- Paste your bank statement and the payments match themselves to the invoices
- A file your accountant can import straight into QuickBooks
- 14Proposal sent€28,913
- 3Client approved€9,140
- 3Invoice open€8,850
Nothing slips
One list of what needs you, and nothing falls off it
Messages, follow-ups, tasks, unpaid invoices, deadlines, disruptions — every corner of the business in one list, in the order they matter.
- Every job has a name on it, a time it is due, and a snooze
- It cannot quietly disappear — that is the whole point of it
- “Look at this again tomorrow” actually happens tomorrow, exactly once
- A message left too long gets louder — but nobody’s client is taken off them
- When you are away from the screen, the urgent ones text you
- nowLH441 delayed — 2 travelers in the airFlights
- nowSarah Klein approved 41 minutes ago, not bookedJourneys
- 4h 12mTicket 057-2214 voidable until 18:00Void window
- €22,0133 quotes older than 48 hoursFollow-ups
- €3,400Invoice #1041 overdue 6 daysCollections
Also inside
Your team, a trading floor, and a workspace only you can see
Your team
Logins for your advisors, and you choose what each one can see. Tasks, a shared board, targets and rewards — and per-advisor numbers taken from real work, with nothing extra to fill in.
- Move a whole workload to a colleague in one click
- See who is actually at their desk
- Reply speed, quotes sent, money brought in
- Optional screen-time monitoring each person opts into
Miles and awards
A whole second desk inside the first, for agencies that buy, sell and trade miles and award tickets with people they trust.
- What each batch cost you, and what you made on it
- Private rooms — you approve who gets in
- Deals with agreed terms and a handover record
- Other desks, with records instead of WhatsApp threads
Your data stays yours
Your agency is walled off from every other agency using it — at the database itself, not by a filter somebody remembered to write.
- Your own AI, payment, phone and airline accounts
- Passports and personal details encrypted
- Two-step sign-in, and a record of who did what
- A copy of everything to your own Google Drive nightly
Why this one
Six things you cannot do anywhere else
Plenty of software will hold your bookings. These are the reasons desks move.
Keep your number on your phone
You don't have to give up WhatsApp to get organised.
Every other system makes you move your number off the WhatsApp app on your phone — so on day one you lose the phone you've run your business from for years. With us it stays exactly where it is and arrives here too.
They approve with a button
No link to open, no password, no "can you confirm in writing".
Your quote lands in the chat with Approve underneath it. They tap, and the yes is recorded against the trip from their own number — better proof than you typing "client confirmed" in a note. And it never books anything until you say so.
Quote without leaving the chat
About a minute, from what they asked for to what you sent.
It reads the chat for where, when and how many, prices it against your own rates, shows what the public pays, and sends a quote with your logo on it — while they're still typing.
WhatsApp in its own window
Chat on one screen, the trip on the other.
The chat opens as its own app window next to your desk, so you're not flicking between tabs all day. Same conversations, same buttons, both screens at once.
See what you actually earn
After the supplier pays you and your host takes their cut.
Most tools show you the sale price and call it revenue. This shows the commission the supplier owes, what your host agency deducts, and the number that's genuinely yours — on every trip and every advisor.
Ticket flights in the same place
Your Sabre or Amadeus, in the screen with the client.
Search, book, ticket, change and refund without another tab and another password — and it warns you before the ticket deadline passes, in the right timezone.
And everything else
The rest of what it does for you
Grouped the way your day runs. Open any group to see every last thing in it — there is no “and much more”.
Talking to clients
44 things it doesEverything in talking to clients
- Connect your own number in one click, through WhatsApp's official setup
- It can stay on your phone's WhatsApp app at the same time
- Or move it over completely — your choice, not a condition
- One number, answered by your whole team
- Chats handed to an advisor, and a shared pile anyone can pick up
- Choose whether an advisor sees only their own chats or all of them
- Opens in its own window for your second screen
- Install the whole desk as an app on your computer
- A timer showing how long you have left to reply for free
- Your approved templates, to restart a chat after 24 hours
- Photos, documents and voice notes — play them, save them
- Emoji, attachments, and enter-to-send
- See when a message was delivered and read — and when it failed
- A queue of anything waiting to go out, or that didn't
- Hide a message from your view without pretending it was deleted
- Filter by stage or unread; archive what's finished
- Private notes on a chat that only your team sees
- Quick actions on a client without leaving the conversation
- One-click deletion of your data if you ever leave
- Every message sorted before anyone opens it
- A traveller in trouble goes to the top, even if they never say "urgent"
- Supplier spam and promos kept out of your way
- A score that says which enquiry is worth your next hour — and shows why
- Hot, warm and cold, plus your own labels
- Where, when, how many and their budget, picked out of the chat
- If they left something out, it asks them while the chat is still open
- Voice notes typed out for you
- A photographed passport, ID or card read and filed
- Personal details spotted and locked away, not left in the chat
- Messages in another language translated under the bubble
- The same person on WhatsApp, text and email is one client, not three
- A summary of a long chat before you answer
- Suggested replies in your own way of writing
- Ask the assistant anything about the conversation
- A quick brief on the destination they asked about
- Your Gmail, handled like any other enquiry
- Send an email or book a meeting from the chat
- Google Calendar for appointments
- Text messages in and out
- Calls recorded and typed out
- Voicemail you can read instead of listen to
- Point your phone number at us without touching a console
- One outgoing queue for every channel
- Hotels and suppliers you use, with how they've performed
Winning the trip
32 things it doesEverything in winning the trip
- Reads the chat and knows if it's a flight, a stay or a car
- Search hotels, flights, cars and extras into one basket
- Use your own agent rates
- Use your consortium rates, with the perks they include
- See what the public pays for the same room
- Show the client what they're saving, on the quote
- Build the quote in six short steps
- Or type one in yourself when the rate came from elsewhere
- Flight-only quotes with cabin and passengers
- Give them two or three to choose from, plus extras that always come
- Add seats and extras with their prices
- Set your pricing once and every quote follows it
- A share link and a PDF with your logo and your terms
- Quote numbers, expiry dates, and a click to extend
- Approve and "I have a question" buttons in the chat
- Approving asks them to be sure — it never books by itself
- If they just type "yes book it", it spots that too
- If the price changes after they agreed, it goes back and asks again
- Quote by email, with their replies coming back in
- Hotel photos pulled onto the quote
- A proper client record, not a row in a list
- What they've spent with you, and every trip they've taken
- Their next trip, and anything that needs attention
- Mark the corporate ones and the regulars
- What they like, what they avoid, their loyalty numbers
- Passport and date of birth kept locked and encrypted
- Every conversation with them, whatever channel it came on
- Bring your client list in from a spreadsheet
- It spots the duplicates for you
- A client page on your own web address
- Clients set their own password to get in
- Their trips, documents and balance, in one link
Getting it done
54 things it doesEverything in getting it done
- Use your own Sabre or Amadeus account
- Search real bookable fares
- Try options out before you commit to anything
- Book and issue the ticket from here
- See the ticketing deadline, and get warned before it passes
- All your live bookings in one list
- Pull up any booking in seconds, with its history
- Change a ticket and see the price difference first
- Refunds, and what's left over
- The real window to cancel a ticket for free, in the right timezone
- Seat maps and seat choices
- Meals, wheelchairs and special requests
- Split a booking when one traveller changes plans
- Confirm a waitlist
- Cancel one flight or the whole booking
- Paste in an airline booking and have it read for you
- Turn a ticketed booking into a client quote in one step
- A practice mode, so you can try it all before your account is live
- One board: quoted, sent, agreed, booked, invoiced, paid
- You can't invoice a trip nobody actually booked
- Booked with the supplier, confirmed, client told — all tracked
- Supplier confirmation emails read and filed against the trip
- Only filed automatically when it's certain; the rest waits for you
- Bookings a broker made for you, caught and checked
- Every message, quote and document on one trip file
- Rooming lists and passenger lists
- Handle a group of travellers together
- Cancel and refund without leaving a mess behind
- Company travel rules: budgets, approvals, refundable-only
- A real itinerary builder, not a blank page
- A day-by-day plan you drag into shape
- Drop what you've already booked onto the right day
- Flights, hotels, transfers and activities as proper items
- It spots the gaps — no ride back to the airport, an impossible connection
- Ask it to change the trip, and check the change before it lands
- Paste a confirmation and it puts it on the right day
- Tickets and vouchers kept with the trip
- Send it, then send updates when things move
- See exactly what your client will open
- Print it or save it as a PDF
- Build one straight from the quote they agreed to
- Put a draft away and bring it back later
- Delays and cancellations reach you before your client does
- Live flight information from your own data account
- Flights watched automatically once a trip is confirmed
- Tells you when a room you booked has got cheaper
- Offer the saving to several clients at once, and see who was told
- Shows the cancellation deadline before you do anything
- The day-before-arrival message, ready to send
- The welcome-back message after they get home
- Delay compensation worked out under EU, UK and Israeli rules
- The claim letter written for you
- Hand the claim to whoever files them for you
- See who is in the air right now
Your money and your team
43 things it doesEverything in your money and your team
- The commission each supplier owes you
- What your host agency takes off it
- What's left — your real profit, and your real margin
- On every trip, and for every advisor
- Invoices with a payment link
- Charge a card they've already given you, without asking again
- Bank transfer on the same checkout
- Zelle, with the instructions spelled out honestly
- Deposits, balances and payment plans
- Who owes you: due, overdue, part-paid, settled
- Who has owed you the longest, at a glance
- Reminders that chase for you
- A record of every payment collected
- Paste your bank statement and it matches the payments
- Shows which bank lines it couldn't explain
- Flags profit figures that aren't real money yet
- What suppliers still owe the agency
- Files your accountant can import straight into QuickBooks
- Advisor commission worked out and recorded
- Credit limits with other desks, and what they currently owe you
- One list pulling every deadline in the business together
- Each job has an owner, a due time, and a snooze
- It can't quietly disappear — that's the whole point of it
- "Look at this again tomorrow" actually happens tomorrow
- A message left too long gets louder, but nobody's client is taken away
- A follow-up clock on every conversation
- The urgent ones text you when you're away from the screen
- A short brief each morning of what changed overnight
- Reminders while you work
- A summary for the owner
- A page showing the automatic jobs are actually running
- Add advisors, set what they can do
- Hide parts of the system from specific people
- Move someone's whole workload to a colleague in one click — and undo it
- Cover for holidays and sick days properly
- See who is actually at their desk, not who clicked "online"
- Turn a message into a task in one click
- A shared board and a chat between your team
- Targets, rewards and a leaderboard
- Per-advisor numbers from real work, nothing extra to fill in
- Reply speed, quotes sent, trips closed, money brought in
- Work agreed but not yet invoiced, as a number you can act on
- Optional screen-time monitoring that each person opts into themselves
Also inside
38 things it doesEverything in also inside
- Buy and sell miles, and keep track of what you hold
- Your clients' loyalty accounts as usable stock
- What each batch cost you, and what you actually made selling it
- A full account page: every movement, batch and deal
- Search award availability and routings
- Price an award ticket properly
- Set your price per programme on one page
- Private rooms where members are desks you've approved
- Nobody wanders in — joining is invitation and approval
- Deals with agreed terms, settlement and a handover record
- Attach the files a deal needs
- Hold stock against a deal so it can't be sold twice
- It spots when someone's buying what you're selling
- Warns you before you run out of a programme
- A queue for accounts that need checking
- A directory of other desks and what they're good at
- Their offers and posts, and a thread per deal
- Import loyalty accounts in bulk, duplicates caught
- Your workspace is walled off from every other agency at the database itself
- Your own AI account, so nothing runs on shared keys
- Your own Stripe, phone and Google accounts
- Your own airline and rate-source logins
- Every login you give us is encrypted
- Client passports and personal details encrypted separately
- Two-step sign-in by app, text or backup codes
- A record of who did what, and control of who is signed in
- Suspend an advisor and cut off their access instantly
- A copy of everything into your own Google Drive each night
- Download the lot as spreadsheets, whenever you want
- Keys for connecting your own systems, stored so a leak reveals nothing
- A setup guide that fetches what it can by itself
- Skip any step, and come back to it later
- One page with every address you need to paste elsewhere
- A WhatsApp check that tells you plainly what's wrong
- Practice suppliers, so you can try everything before contracts exist
- Your own web address
- Your logo, letterhead and the wording on your documents
- Support inside the desk, which nobody can hide from you
How it works
Live by tomorrow
Connect your number
One click through WhatsApp's own setup. It keeps working on your phone at the same time, so your clients never notice anything changed.
Work the way you already do
Answer in the chat. Send a quote without leaving it. They tap approve, and the trip moves along by itself.
Get paid, and see what you made
Send the invoice, take the card, and the trip files itself with your commission and your real profit on it.
Pricing
Priced per desk, not per message
30 days free on every plan. No card to start.
Starter
For a solo advisor or a duo.
$79.99/month
- Up to 2 users
- Unlimited quotes, invoices & itineraries
- WhatsApp inbox with AI co-pilot
- Client CRM & rate search
Team
Most desksFor a growing travel desk.
$99.99/month
- Up to 4 users
- Everything in Starter
- Task assignment & internal chat
- Agent leaderboard & analytics
Business
For a full agency floor.
$149.99/month
- Up to 8 users
- Everything in Team
- Priority support
- Multi-agent workload routing
Built on the WhatsApp Business Platform
Less chasing. More control.
It's your WhatsApp number
Connected through WhatsApp's official business setup, and it can stay on your phone. Your clients keep writing to the number they already have.
Nothing is sent without you
The assistant writes drafts and organises things. It never messages a client on its own, and it never agrees to anything on your behalf.
Your clients are yours
Your data is walled off from every other agency using it. Your logins are encrypted, personal details are locked away, and nothing is ever sold.
Read the Privacy Policy and Terms of Service.
From message to done.
Connect your WhatsApp number — it stays on the phone — work one week on it, and see what the desk looks like when nothing is lost in a thread.