reesp Privacy Policy

Last updated October 19, 2026

reesp is provided by reesp.com (780 Park Ave, Lakewood, NJ 08701, USA). This policy explains what we collect when a business — whatever its industry — signs up for and uses reesp, what we do with it, and the choices you have. It sits alongside our Terms of Service.

1. Two kinds of data

• Your account — the business and the people on its team who use reesp. For this data we decide how it is used, as described below.
• Your workspace's data — your customers, their conversations with you (WhatsApp, text messages, e-mail, calls), quotes, bookings, files and notes. This is your business's data. We hold and process it only on your behalf and on your instructions, to provide reesp to you. Your customers' questions about it go to you; we help you answer them.

2. What we collect about your account

• Sign-up and profile: your business name, your name, e-mail address and phone number, your password (stored only as a one-way hash) or your Google sign-in, and two-step sign-in settings.
• Billing: the add-ons you switch on, the card on file in words (its brand, last four digits and expiry), invoices and payment status. Card details are entered on Stripe's page and held by Stripe — we never see or store the full card number.
• Connections you make: the WhatsApp number, Google account, phone number or other services you connect. Their access keys are stored encrypted.
• Use and security: sign-in times, IP address and device, an audit trail of important actions in your workspace, and error reports — to keep accounts secure, investigate problems and fix them.
• What you send us: support messages, custom add-on requests and feedback.

3. How we use it

• To run your workspace and the features you turn on.
• To bill you for the add-ons you choose and the transaction fee in our Terms: collect payments, send invoices and tell you when a payment fails.
• To keep reesp secure: sign-in checks, abuse prevention, backups and the audit trail.
• To support you, and to tell you about changes to the service, these terms or this policy.
• To improve reesp, using how the service is used — never by selling your data or your customers' data.

We do not sell personal data, we do not use it for advertising, and we put no advertising or tracking cookies on reesp. The cookies we set keep you signed in and secure your sign-in.

4. Who helps us run reesp

We share data only with the services needed to provide reesp, each bound to protect it:

• Hosting, database and file storage — where reesp and its data run. Files you add are stored privately: they open only through reesp, for people allowed to see them.
• Stripe — billing for add-ons, and the payments you collect from your own customers.
• Meta (WhatsApp) — to send and receive your WhatsApp messages.
• Text-message, calling and e-mail delivery providers — to send and receive the messages you send from reesp.
• Google — sign-in, and Gmail, Calendar or Drive when you connect them.
• AI providers (such as Anthropic and OpenAI) — when your workspace turns on AI features with its own keys, to draft replies, read requests and summarise. Their use is limited to providing those features.

We may also disclose data when the law requires it, or to protect the rights and safety of our users or of reesp.

5. If you are a customer of a business that uses reesp

When you message, call or e-mail a business that uses reesp, or it keeps your details to serve you, that business decides how your information is used — its own privacy notice applies, and your questions about it go to the business first. We process your information only on the business's behalf, to provide reesp to it, and never use it for our own marketing.

Deleting your data. To have your messages and details deleted, ask the business you contacted, or write to support@reesp.com with the subject "Data deletion request", the phone number or e-mail you used, and the business's name. We confirm once the data is removed (except records the law requires the business to keep). If you reached a business through WhatsApp and removed its app in your Facebook settings, you can follow your request on the deletion status page. WhatsApp's own copy of a conversation is governed by Meta's policies.

6. How long we keep it

• Your account and workspace data are kept while your workspace is open.
• After you cancel, you can export your data for 30 days; after that we may delete it.
• Billing records are kept as long as tax and accounting law require.

7. Security

Data travels encrypted; stored access keys and sensitive fields are encrypted; each workspace's data is kept separate from every other workspace's; access within our team is limited to those who need it. No system is perfectly secure, and if a breach affects your data we will tell you without undue delay.

8. Your choices and rights

• Update your profile and your business details in Settings.
• Export your workspace's data, or ask us for a copy of the personal data we hold about you.
• Ask us to correct or delete personal data — except what we must keep by law, such as billing records.
• Opt out of non-essential e-mails at any time. Messages about your account and billing still go out.

Write to us at support@reesp.com and we will answer within 30 days. Depending on where you live, you may have further rights under your local law; we honour them.

9. Children

reesp is a business service for adults. We do not knowingly collect data from anyone under 16.

10. Changes to this policy

When we change this policy we update the date above, and for a material change we tell workspace owners by e-mail or in the app before it applies.

11. Law

This policy is governed by the laws of the State of New Jersey, USA.

Contact

reesp.com, 780 Park Ave, Lakewood, NJ 08701, USA · support@reesp.com