reesp Terms of Service

Version 2026-10-19

These terms are an agreement between you — the business that opens a reesp workspace, and the person who accepts them on its behalf — and reesp.com (780 Park Ave, Lakewood, NJ 08701, USA), which provides reesp. By creating a workspace or using reesp you agree to them. If you do not agree, do not use reesp.

1. The service

reesp is software for running a business that sells to and serves customers, whatever its industry: conversations with your customers (WhatsApp, text messages, e-mail, calls), quotes and invoices, jobs, bookings and appointments, calendars, files, payments you collect, automations and reports. Each workspace turns on the tools its industry needs. We host it, keep it running and improve it. Features may change over time; we will not remove something you pay for without telling you first.

2. Your account

• You must be at least 18 and have the authority to accept these terms for your business.
• Keep the details you give us accurate, and your team's sign-ins safe. You are responsible for what happens under your workspace's accounts and for your team following these terms.

3. reesp is free

• reesp is free to use for your business and everyone on your team. There is no subscription, no charge per person and no trial that runs out.
• You pay only for the paid add-ons you choose (section 5), and the transaction fee on payments your customers make through reesp (section 4).

4. Billing your customers through reesp, and the transaction fee

• In exchange for using reesp free, you agree to bill and invoice your customers through reesp, and to take their card payments through the payments reesp provides, powered by Stripe, on the Stripe account you connect to reesp.
• Each payment a customer makes through reesp carries a transaction fee: Stripe's own processing fee, which Stripe sets and charges (for a US card today, 2.9% + 30¢), plus reesp's fee of 0.3% of the payment — about 3.2% in all on a US card. Stripe deducts both from the payment before paying it out to you.
• Stripe's fee can be higher for some payments — for example cards issued outside the US, or a currency conversion — as Stripe's own pricing says; reesp's 0.3% stays the same.
• Refunds, disputes and chargebacks on your sales are yours, on your Stripe account, under Stripe's terms; fees already taken on a refunded payment are not returned.
• We may change reesp's fee with at least 30 days' notice by e-mail or in the app (section 14).

5. Paid add-ons

• Paid add-ons are optional. Each shows its price before you switch it on, and is charged to the card you keep on file in Settings › Billing, in US dollars, plus any tax that applies.
• The reesp call line is billed monthly, from the day you switch it on, with the minutes it includes; minutes beyond them are billed once a month at the per-minute price shown. Switching it off stops it, and the unused part of the month is credited.
• Guided onboarding ($399) is charged once, when you book it: we help you set up your workspace — your number, your prices, your rules and your first records.
• Custom features or integrations: we review each request and, where we can build it, send a written quote with the price and the timeline. Nothing is built or charged until you accept and pay the quote. Custom work becomes part of reesp; we may offer the same capability to others, never your data.
• If a charge fails we retry it and tell you; if it still cannot be collected, the add-on may be switched off. reesp itself stays on.
• We may change add-on prices with at least 30 days' notice; a change applies to an add-on you already have from its next billing month after that.
• Charges from services you connect yourself — for example WhatsApp conversation charges billed by Meta, or your own phone provider's — are yours, and governed by those providers.

6. Stopping, and refunds

• You can stop using reesp any time, and switch any add-on off in Settings. Add-on charges already made are not refunded, except the credit for an unused part of a month, where the law requires it, or where we agree in writing.
• After you stop you can export your data for 30 days; after that we may delete it.

7. Your data

Your workspace's data — your customers, conversations, quotes, files and records — belongs to you. You give us the permission needed to host, store and process it, only to provide reesp to you; we keep it secure, back it up, and never sell it. Our Privacy Policy explains how personal data is handled. You are responsible for having the right to the data you bring in, for telling your own customers how you use theirs, and for answering their requests to see or delete it — we help you do that.

8. Using reesp properly

• Follow the rules of the channels you connect — WhatsApp's and Meta's business policies, text-message consent and opt-out rules, and e-mail anti-spam laws. Only message people who agreed to hear from you, and honour opt-outs.
• No unlawful, fraudulent, deceptive, harassing or infringing content, and no malware.
• No attempts to break, overload, copy or get around the security of the service.

9. Services from others

reesp connects to services you choose — Stripe for payments, Meta for WhatsApp, Google, phone carriers and others. Their terms apply to your use of them, and we are not responsible for their availability or their charges. We may pause a connection if its provider requires it, or if its use breaks the provider's policies.

10. Ownership

We and our licensors own reesp — its software, design and content we provide. You own your data and the content you upload.

11. Availability and support

We work to keep reesp available and to fix problems quickly, but we cannot promise it will never be interrupted or free of errors. Support is by the in-app chat and e-mail at support@reesp.com.

12. Liability

reesp is provided as it is and as available, without warranties beyond those the law requires. To the extent the law allows, reesp.com is not liable for indirect or consequential losses — lost profits, lost data or lost business — and our total liability for any claim is limited to what you paid us in the twelve months before it.

13. Suspension and ending

You may stop using reesp at any time (section 6). We may suspend or end a workspace that breaks these terms, that a connected provider requires us to stop, or that puts others or the service at risk — telling you why where we can. What by its nature should outlast the end of the agreement — ownership, liability, the law that applies — does.

14. Changes to these terms

We may update these terms; when we do, we change the version above and tell you by e-mail or in the app at least 30 days before a material change applies. Continuing to use reesp after that means you accept the new terms.

15. Law

These terms are governed by the laws of the State of New Jersey, USA, without regard to its conflict-of-laws rules, and its courts decide any dispute that cannot be settled by talking to us first.

Contact

reesp.com, 780 Park Ave, Lakewood, NJ 08701, USA · support@reesp.com